About TeleCure: standards and how we work
TeleCure is the remote-care service of Critical Solutions, the company behind HomeCure. It was set up by a consultant-led medical team to make it easier to get a doctor’s advice without travelling, and to arrange in-person care at home when it is needed.
In your first message, send the service name only. Please do not send medical details or files until the coordinator explains how records are shared.
How we work
Consultant-led clinical oversight
Our clinical standards are set by a consultant-led medical team with a cardiology background. Cardiology guides how we work, but it is not the limit of what we offer.
Doctors licensed in Egypt
We work with doctors licensed to practise in Egypt. This is a standard we apply to the clinicians who see patients.
You know who will see you
The coordinator tells you who will see you, and how, before you agree.
We say when remote care is not enough
If you need an examination, a test or hospital care, the clinician says so and the coordinator helps you arrange it.
Records shared as agreed
Your information is shared in the way agreed with you, with the people who need it for your care, and not otherwise.
Price confirmed before you agree
The coordinator confirms the full price and what it includes before you agree to anything.
Concerns go to the coordinator
If you have a complaint or a concern, tell the coordinator by phone or WhatsApp. We will listen and look into it.
What we do not do
- We do not provide emergency care. In a medical emergency in Egypt, call the ambulance on 123.
- We do not sell medicines.
- We do not answer medical questions in public or on social media. Please do not post health details there.
Critical Solutions, HomeCure and TeleCure
Critical Solutions is the company. It runs two services. HomeCure delivers care at home in Greater Cairo, such as doctor visits, nursing, lab sample collection, imaging and cardiac tests. TeleCure provides remote care: consultations by video or phone, report reviews and follow-up. The two work together. A remote consultation can lead to a home test, and a home test can be reviewed remotely. Read about home services and the services we offer.
TeleCure at a glance
- Service
- TeleCure — by Critical Solutions™
- Run by
- Critical Solutions
- Home services by
- HomeCure
- Where
- Remote care for patients in Egypt and abroad, including the Middle East and North Africa; home services in Greater Cairo
- Coordinator hours
- 8:00 am to 11:00 pm, Cairo time, every day
- Languages
- Arabic and English
- Phone
- 010 4449 9822
- Message on WhatsApp
- Medical emergency
- Call the ambulance on 123. TeleCure does not provide emergency care.
Talk to the coordinator
In your first message, send the service name only. Please do not send medical details or files until the coordinator explains how records are shared.
Read what remote care can and cannot do on the scope page.
Medical emergency
If someone may be in danger now, call the ambulance on 123. TeleCure does not provide emergency care.