Medical emergency? Call 123

Call the ambulance: 123

Call 123 straight away for signs like these

This list is not complete. If you are worried, call.

• Chest pain, pressure or tightness, especially with sweating, nausea or breathlessness.
• Sudden difficulty breathing.
• Fainting, collapse, or someone who cannot be woken.
• Signs of a stroke: the face drooping, weakness in an arm or leg, or difficulty speaking — even if they pass.
• Heavy bleeding that does not stop.
• A seizure.
• A severe allergic reaction, such as swelling of the face, lips or throat.
• Sudden confusion, or a sudden, very severe headache.
• Thoughts of self-harm or suicide.

While you wait for the ambulance

• Stay with the person and keep your phone line free.
• Unlock the door and, if you can, ask someone to meet the ambulance.
• Have the person’s medicines and recent medical reports ready.
• If you have chest pain, do not drive yourself.

If you are outside Egypt

If you are in another country and you are in danger, call that country’s emergency number — 123 works only in Egypt. If you are abroad and your relative in Egypt is in danger, call someone who is with them or nearby and ask them to call 123.

After an emergency

Once the emergency is over and the person has been assessed, we can help with what comes next — for example follow-up after a hospital stay or a home nursing visit through HomeCure.

Common questions

Can I contact TeleCure in an emergency?

No. TeleCure does not provide emergency care, and our phone line, WhatsApp and email are not monitored for emergencies. In Egypt, call the ambulance on 123.

My parent is in Egypt and I am abroad. What should I do in an emergency?

Call someone who is with your parent or nearby and ask them to call 123 straight away.

Can TeleCure help after an emergency?

Yes, once the emergency is over and the person has been assessed. We can help with follow-up, such as a remote review of the discharge summary or a home nursing visit.