Questions about TeleCure
Here are short answers to the questions we hear most. They are grouped by topic, in this order: getting started, remote consultations, reports and second opinions, home services, families, privacy and payment, and safety. If your question is not here, ask the coordinator.
About these answers
The answers explain how TeleCure works in general. They are not medical advice, and this website does not diagnose or assess urgency. To see what remote care can and cannot do, read the limits of remote care. For a step-by-step view, read how it works.
Ask the coordinator
In your first message, send the service name only. Please do not send medical details or files until the coordinator explains how records are shared.
Medical emergency
If someone may be in danger now, call the ambulance on 123. TeleCure does not provide emergency care. See medical emergencies.
Common questions
How do I start?
Call the coordinator or send a WhatsApp message with the name of the service you want. The coordinator then explains the details and the full price before you agree.
When can I reach the coordinator?
From 8:00 am to 11:00 pm, Cairo time, every day, by phone or WhatsApp. If you write outside these hours, the coordinator replies during working hours.
Do I need an account?
No. You can contact us by phone or WhatsApp. Online accounts may be offered later, and this website will be updated before they start.
Does a click or message book my appointment?
No. An appointment exists only when the coordinator has confirmed the details with you and you have agreed.
What can I ask a doctor in a remote consultation?
You can ask about new concerns that are not an emergency, test results, medicines, and whether you need to be examined or tested in person. The doctor cannot examine you through a screen.
Can I get a prescription remotely?
We cannot promise one. The clinician decides what is safe and appropriate, and may advise an in-person examination or tests first.
What if the video connection fails?
Tell the coordinator. The consultation can move to a phone call or be arranged for another time.
Can a doctor look at my reports or test results?
Yes. A doctor can review reports you already have, such as an ECG, echocardiogram, Holter result, lab results, imaging reports or a discharge summary, and explain what they mean. It does not replace the doctor treating you.
How do I send my reports?
Please do not send files until the coordinator tells you how records are shared. The coordinator will explain the agreed way when you contact us.
Can a nurse, a test or a doctor come to my home?
In Greater Cairo, the HomeCure team can arrange doctor visits, nursing, lab sample collection, imaging and cardiac tests at home. The coordinator confirms what is available in your district.
Are home visits available on the same day?
We cannot promise this. Ask the coordinator what timing is possible for your request.
Can I arrange care for my parent or another relative?
Yes. Many requests come from a son, daughter or other relative, sometimes from abroad. The patient’s agreement matters, and the coordinator explains what is needed.
Can a relative join the consultation from abroad?
Yes, with the patient’s agreement. Tell the coordinator in advance so that it can be arranged.
Does this website collect my personal information?
No. This website sets no cookies, uses no analytics and has no forms. Information you share by phone or WhatsApp is handled as described on the privacy page, which is currently a draft.
How much does it cost and how do I pay?
The coordinator confirms the full price and what it includes before you agree. There is no payment on this website.
Is TeleCure for emergencies?
No. In a medical emergency in Egypt, call the ambulance on 123. Messages to TeleCure are not monitored for emergencies.
How do I know when remote care is not enough?
The clinician will tell you if you need to be examined, tested or seen at a hospital, and the coordinator can help arrange it.
I am outside Egypt. Can I use TeleCure?
Yes. Patients in other countries, including across the Middle East and North Africa, can have a remote consultation, a report review or follow-up with a doctor licensed in Egypt. For an examination, tests or a prescription you may need a local doctor, and in an emergency call your local emergency number.