Remote consultations by video or phone
A remote consultation is a scheduled video or phone call with a doctor, in general practice or another specialty. It is for new concerns that are not an emergency, questions about results or medicines, and advice on what to do next. The doctor cannot examine you through a screen, and will tell you if you need to be seen in person.
In your first message, send the service name only. Please do not send medical details or files until the coordinator explains how records are shared.
Who it suits
- A new concern that is not an emergency.
- A question about a test result.
- Questions about your medicines.
- Deciding whether you need an in-person visit or a test.
- People who find travelling hard.
Specialties
Remote consultations can be arranged with a general practitioner or in the specialties below. Some specialties rely more on examination — for example orthopaedics, ENT or eye problems — and the doctor will tell you if you need to be seen in person.
Consultations in these specialties are arranged subject to physician availability. A specialty being listed does not mean a doctor in it is available for every request or at every time; the coordinator confirms which doctor is available, and when, before you agree.
- Family medicine
- Internal medicine
- Cardiology
- Paediatrics
- Obstetrics and gynaecology
- Dermatology
- Psychiatry
- Neurology
- Endocrinology and diabetes
- Gastroenterology and hepatology
- Chest and respiratory medicine
- Nephrology (kidney medicine)
- Urology
- Rheumatology
- Haematology
- Oncology
- Infectious diseases
- Allergy and immunology
- Geriatric medicine (care of older people)
- Clinical nutrition
- Physical medicine and rehabilitation
- Orthopaedics
- Ear, nose and throat (ENT)
- Ophthalmology (eyes)
- General surgery
- Vascular surgery
When it is not suitable
Not suitable for
- Emergencies. In Egypt, call 123.
- Anything that needs a hands-on examination.
- A child: please ask the coordinator first.
If you are outside Egypt
You can consult a TeleCure doctor from another country, including across the Middle East and North Africa. A few things work differently:
- Our doctors are licensed in Egypt and advise you from Egypt.
- If you need an examination, tests or a prescription, you may need a doctor where you live. A prescription written in Egypt may not be accepted by pharmacies in your country.
- In an emergency, call the emergency number of the country you are in — not 123, which works only in Egypt.
- Coordinator hours are in Cairo time. Tell the coordinator your country and time zone, and they will confirm the consultation time, language and full price before you agree.
Before the consultation
- Have your list of medicines ready.
- Gather recent reports, and blood pressure or sugar readings if you have them.
- Choose a quiet place with a good connection.
- If you would like a relative to join, tell the coordinator.
Please do not send medical details or files until the coordinator explains how records are shared.
During the consultation
The doctor asks questions and may ask to see you on camera. Depending on what you describe, the doctor may advise an in-person examination, tests, a home visit, hospital care, or a prescription where appropriate and permitted.
After the consultation
You receive a summary of the advice. The coordinator confirms the format with you. Follow-up can be arranged if it would help. If the connection fails, the coordinator rearranges the consultation with you.
The coordinator confirms the full price and what it includes before you agree.
In your first message, send the service name only. Please do not send medical details or files until the coordinator explains how records are shared.
Common questions
Do I need a video call, or can it be by phone?
Either can work. Tell the coordinator which suits you. The doctor may ask to see you on camera, and may suggest a different way if that would help.
Which specialties can I see?
General practice and many specialties, including internal medicine, cardiology, paediatrics, gynaecology, dermatology and psychiatry, subject to physician availability. The full list is on this page, and the coordinator confirms which doctor is available before you agree.
Will the doctor give me a prescription?
The doctor will advise on next steps, which may include a prescription where it is appropriate and permitted. We cannot promise one before the consultation.
Can my son or daughter join the call?
Yes, with your agreement. A relative can sit beside you or join from another place, including from abroad.
What if the connection fails during the consultation?
Tell the coordinator. They will help you reconnect or arrange another time. A phone consultation can be a good back-up.
Can I use this for my child?
Please ask the coordinator first. Whether a remote consultation is suitable depends on your child's situation.